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Refund Policy
A legal disclaimer
At Solei Home, your satisfaction is our priority. This refund policy explains how you can request a refund or exchange for products purchased through our website.
Refund Policy
Eligibility
You may request a refund or exchange if:
- The product arrives damaged or defective.
- You receive the wrong item.
- The product does not match the description.
Please note that we cannot accept returns for used candles or personalised/custom items unless they are damaged during delivery.
Refund processing
Approved refunds will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
Shipping costs are non-refundable, unless the return was due to our error.
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